FAQs

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Craters & Freighters Platinum Frequently Asked Questions

Below are answers to the questions we are most frequently asked. If you have a question that isn’t addressed or need more information on a topic below, please contact us.

General FAQs

What is Craters & Freighters Platinum?

Craters & Freighters Platinum is the National Accounts arm of Craters & Freighters. Our team serves as a single point of contact for customers requiring services worldwide.

Who would benefit from Craters & Freighters Platinum services?

Customers that have service needs at multiple origin points benefit from Craters & Freighters Platinum's single point of contact and simplified billing. Customers with 50+ shipments per year are prime candidates for the Craters & Freighters Platinum program.

How does invoicing work with Craters & Freighters Platinum?

Customers receive on e centralized invoice regardless of where the jobs originated from.

How can I get set up as a Craters & Freighters Platinum account?

Contact or call 877-241-0236 to get our simple onboarding packet.

Shipping FAQs

Do you ship nationwide?

Yes. We specialize in shipping nationwide and internationally and can assist you with all of your logistics needs. Please visit our Logistics page for more information.

Do you offer international shipping?

Yes, we do! Contact the local Craters & Freighters location for further information, quotes and availability. Please see our International Shipping page for more information.

Can you provide white-glove delivery?

Yes, we know your high-value items require high-value care, so we offer white-glove services as an added option. We use blankets and floor runners whenever required to protect your business during the process. Visit our White-Glove Solutions page for more information.

Will you assist with international shipping documentation and regulations?

Yes, our experienced team of international shipping experts can assist with all required shipping documents and regulation requirements.

Do you have an online tracking portal to monitor my shipments?

Yes, our online tracking portal gives customers real time visibility of their shipments.

Crating FAQs

Are all of your crates/boxes custom made?

Yes, every crate or corrugated box is custom-engineered and built to fit the specific needs of the items you are shipping for optimal protection.

Do you handle sensitive electronic equipment?

Yes, please visit our Technology page.

Do you provide ISPM 15 crates for export?

Yes, we have extensive knowledge of ISPM 15 policies and regulations.

Do you do on-site crating?

Yes, we can provide on-site crating at your place of business. Please contact us for more information.